Telephone and Video consultations

If visiting our Adelaide, Elizabeth Vale or Murray Bridge clinics is inconvenient, Footmed Foot and Ankle Clinics can also offers remote consultations in a number of situations. Whether over the phone or through online video chat, we endeavour to provide a high level of podiatry care and services wherever you are.

What do you mean by online video consultation?

Modern technology enables us to communicate far more efficiently and much of what we needed to do in a clinical consultation can be done over the internet via a video link.

What sorts of problems are suitable for a video consultation?

There are many conditions and problems that can be assessed via video consultation, including:

  • Ingrown toenails
  • Verrucae
  • Deformities such as bunions (hallux valgus) and hammertoes
  • Many painful conditions such as tendinopathies
  • Some gait abnormalities

Find out more

Read our guide to video consultations for more.

Video consultation information for patients

What is a video consultation?

A consultation conducted by video conference between you and your specialist at a distant location.

What are the advantages of video consultations?

Every patient’s situation is different but in general the benefits of this service are:

  • Better access to specialist care
  • Reduced waiting time to see your specialist
  • Reduced travel time and costs
  • Reduced absence from work
How can I have a video consultation with my specialist?

To have a video consultation with your specialist, you will need to liaise with our practice manager, Georgie Salerno who will discuss the assessment options and your suitability to a video consultation.

Do I have to participate in a video consultation?

No. You are able to attend a face-to-face consultation with your specialist if you prefer. A video consultation is an option for assessment depending on the nature of your problem and your access to the internet.

Where are the video consultations provided?

You can participate in a video consultation from any location of your convenience but should have good wifi access.

Who will arrange the video consultation?

Our practice manager will arrange the video consultation and provide all the necessary information.

What if I need to cancel my appointment?

If you need to cancel, please let us know immediately. We have a 24 hour cancellation policy and you will be liable for the fee if you cancel within this time period or fail to sign in to the consultation.

How should I prepare for a video consultation appointment?

You can help get the best from a video consultation by following these simple steps:

  • Ensure you read and complete all the necessary information and forms and return them in advance of the consultation.
  • Make sure you have the appropriate software and login details in advance of the consultation. You will be provided with the necessary information.
  • Be available at least 15 minutes early to allow for preparation time
  • Avoid wearing brightly patterned or reflective clothing as this may not show up well on camera
  • Switch your mobile off or to silent mode unless you are using this to access the consultation.
  • Speak clearly so your voice can be picked up by the microphone
  • Look at the camera so you can achieve good eye contact with the specialist
  • If you have a question or need help during the video consultation, just ask.
What happens at the video consultation appointment?

You and the specialist will be on a TV/video or computer screen at each end of the video consultation. At the start of the consultation you will be introduced to your specialist. You will be asked some identifying questions such as your name, address, and date of birth to make sure the right patient and right health records are present. The specialist will speak with you and ask you questions in the same way as they would at a face-to-face consultation.

Who will be present?

Apart from you and the specialist, nobody else should be present unless you agree to this in advance. It is your choice whether you agree to have other parties present. As with a face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.

How private is the video consultation?

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations.

What if I need to be examined?

A certain amount of examination can occur remotely and you will be advised accordingly. However, if you require direct examination, then a clinical appointment may need to be scheduled. If you live overseas, where possible, we will contact an appropriate specialist in your region to arrange further / ongoing care.

How much will it cost?

Our normal billing process will apply and the fees are based on the consultation type (new or review), duration and your insurance cover. If there are likely to be any other fees associated with the video consultation we will let you know in advance.

What if I feel I can’t continue?

Most patients feel a little nervous at the beginning of their first video consultation because it’s a new way of seeing a specialist. However, most patients soon feel very comfortable with this kind of consultation. It’s very unlikely you’ll feel unable to continue with a video consultation but if this does happen you can leave although your consultation fees may still apply.

Will the video consultation be recorded?

No. Our practice does not record video consultations and we do not give patients permission to make their own recordings of a video consultation. If your specialist thinks it would be helpful for your treatment to record particular images during your video consultation, they would first seek your written permission to do so and they would ask you to repeat your consent on camera.

What if I have special needs?

If you have special needs such as an interpreter or a wheelchair, please let our practice manager know and they will make a note of these when your consultation with the specialist is confirmed.

Can I claim it on my health insurance?

If you are claiming your fee under your health insurance, you will need to follow the standard approach, but you should also clear with your insurance company that they are happy for you to have a video consultation.

How can I provide feedback on my video consultation?

We are keen to get your feedback so we can continue to improve our video consultation services. Our practice manager will be able to provide you with a patient feedback form, the contents of which you permit us to share with other health professionals, but only after being de-identified in order to preserve your privacy.

Find out more about remote consultations.

Call us on 08 8342 3131.08 8342 3131.